5 Critical Signs That You Need to Replace Your IT Consulting Company

IT CompanyCan you rely on the service you receive from your IT consulting company? Do they provide real solutions for the problems you face every day in your business, or do they just fix a computer when it’s broken and then wait for your next phone call?

Your IT consulting company should be like an extension of your business.

You need to be able to count on your IT company to help improve your entire business, not just tinker with computers. Cole Informatics is all about IT strategy – aligning your technology with your overall business needs.

Is your current IT provider giving you real value for your money? Here are 5 critical signs that you need to replace your IT consulting company:

  1. Slow Response Times

When you hire an IT company to provide your services, they should be ready to help you on YOUR schedule. Don’t put up with companies that take a day to get back to you when you call.

Cole Informatics offers a wide-range of support options when it comes to response time for support – you get a member of OUR team calling you back to learn about the issue and immediately begin taking the right steps to get you back to work.

  1. Inaccurate Billing

There should never be surprises on your bill, and every charge should be make it crystal clear what you’re paying for. If your bill confuses you, or if you never know how much you’re going to be paying each month, you’ve got a problem.

Cole Informatics offers flat-rate monthly billing for all your services and support, so you always know exactly what you’ll be paying, and what you’re getting for your money. No surprises and no hidden fees – just good value.

  1. No Planning for Your Future

Does your IT company plan ahead with preventative maintenance to keep your technology at its best? Do they help you find the right technologies to make your operations run smoother? Are they focusing on your BUSINESS needs?

Cole Informatics offers IT strategy, not IT repair. We learn about your business, find out what you need your technology to do in order to prove its worth, and then develop the right IT solutions to help you be prepared to succeed and thrive every day.

  1. Stop-Gap Solutions

When an IT problem occurs, does your IT company get to the root of the problem and solve it once and for all? Or do they just do the bare minimum to get you working again, only to have the problem repeat itself a few days later?

Cole Informatics takes a proactive approach to IT support. We apply tried-and-true solutions to all your technology to eliminate problems before they start, and to find root causes of issues you face. With our team on the job, you’ll never see the same problem twice.

  1. They Never Call

When do you hear from your IT company? Are they never around until you call them with an IT issue? Or do they take the time to touch base with you regularly and find out what they can do for you?

Cole Informatics is like a complete extension of your business – we’re here to serve as your personal IT department. That means regular meetings and constant communication to discover new technology solutions for real-world business problems.

If your IT consulting company isn’t giving you the full attention and service that you need to really leverage the power of your technology, then they aren’t worth your time or money. Demand better service. Demand real solutions to the problems YOU face. Demand the best. Call Cole Informatics at 731.249.5700 or email us at info@coleinformatics.dreamhosters.com today.

Terry is a pleasant, knowledgeable IT professional. He brought us up to date with modern technology and continues to manage our servers and systems. Terry is good at troubleshooting and problem-solving. When we need someone to respond or solve a problem, Terry and his team at Cole Informatics are always quick to respond. I would certainly recommend Terry to others that require help with IT in their business.”

Computer Support
Beverly Murley, Executive Assistant, Jackson Housing Authority

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80D South Broad St. PO Box 1373 Lexington, Tennessee 38351