100% Unconditional Satisfaction Guarantee
We will do whatever it takes to make sure you are thrilled with our service! You deserve it! No hassles, no problems – that’s our promise to you!
Properly Supporting Your Business at the Lowest Possible Price
All service providers do NOT compare equally. Anyone can “fix a computer”, but experience and a long and loyal customer list (some with us 10+ years) clearly show there’s tremendous value in our services, even if someone can fix a computer cheaper. There is so much more to your business operations than the box sitting under the desk or in the closet and we consider that at every service opportunity. If your business depends on technology, then do you really want “cheap”? We will always provide the best possible service value at the lowest possible prices!
We’re more than just IT guys – we’re small business owners too, and we understand what you are going through. After taking the time to truly understand your needs, we give recommendations that help you reach your goals without dodging technology down the road. We work to understand your specific business operations, typically becoming a trusted, integral, and valued part of them. We help guide you in deciding what technology to choose to allow you to achieve your professional and personal goals. You will also LOVE that we provide resources that are typically available only to larger companies. Why have just one computer guy, when you can have a team of IT experts working for you at a fraction of the cost of an in-house IT person?
Lightning Fast Repairs
You shouldn’t have to wait around for your computer or software to be repaired. We understand how important your computer and your network are to you; that is why we offer our remote support service. Thanks to this service, we can securely access your computer network via the Internet nearly instantly so you don’t have to wait around for a specialist to show up. If we can’t fix it remotely, we’ll dispatch a specialist to perform the repair onsite – it’s that easy!
No Geek Speak
Our specialists will make sure never to answer your questions using “geek speak.” We’ll listen to your questions, and make recommendations in plain English that you can actually understand!
Instant Training – When You Need It!
We don’t hold back anything you want to know about. In fact, we stress making sure your staff is as knowledgeable as possible to help you be even more self-sufficient. We don’t hesitate to instruct on the “how” or “why” of something whenever the opportunity presents itself – it helps us both!
Predictable IT Expenses
For small businesses and non-profit organizations, it’s hard to budget variable expenses. Experienced businesses know the total cost (and value) of technology and our Clients who have the least downtime and most predictable operations are using our PartnerProtect™ fixed-price plans. You know EXACTLY what to expect with no surprises, which makes budgeting for IT expenses painless and predictable.
If you were part of a large corporation, you wouldn’t have to deal with separate vendors for each technology issue, right? Well, now you don’t have to! Just call us and we’ll get to the bottom of ANY technology problem. We’ll maintain the contact information for your Internet provider, copier company, printer company, industry-specific software, phone vendor, etc. Then we’ll own the problem! We’ll simply harass your vendor until they fix your issue! Our clients love that we own these relationships and cut through all the red tape for them! I promise, they won’t geek-speak over our heads and problems get solved faster as a result.
Proactive Maintenance PLUS Reactive Response
Most computer service providers only react to emergencies, but many computer emergencies can be predicted and, in fact, prevented! As a PartnerProtect™ client, you are assured that our specialists are performing routine, proactive maintenance measures, so that potential problems are resolved before they become a crisis to your business. We like to work silently in the background, averting any issues before they arise.
Superior Client Loyalty
Cole Informatics is proud to maintain high customer retention rates. See what our clients have to say about us! You’ll see themes of top-quality customer service, reliability, flexibility, and honesty. We develop customer loyalty by consistently going above and beyond industry standard.