About Us

Do you want Drill Bits?  Or do you just want really good holes?

Cole Informatics, the top IT and business telephone professional services and support company in West and Middle Tennessee, helps you get the most out of your technology.

We believe people buy drill bits to get holes, not to marvel about the drill bit.  Technology is too often like this…how do you get the most out of IT and phone systems? Sometimes tech feels like a necessary evil, right? You can’t do without it, but most of the time it doesn’t feel like it’s worth the money you spend on it. From annoying computer downtime to lost emails to expensive servers to maintain to telephone systems that route to the wrong extensions – it might feel like technology is in control, and you aren’t.

  • How do you take that control back?
  • How do you make IT worth the investment?
  • How do you see amazing results without wasting money or time fighting with your computers and related tech?

Simple: you work with Cole Informatics.

Cole Informatics was originally founded in rural West Tennessee in 2002 by Terry Cole as “Cole Computer Services”.  Terry, wasn’t always in the IT industry (although he’s been an avid computer user since the 7th grade…around 1980!). From working as a professional news and sports photographer in the 80’s (and very early publishing technologies), serving in the US Navy and building workflow and database systems, working with software company clients from Michigan to Arkansas and every state in between, Terry saw one common problem that EVERYONE faced when dealing with IT:

The person(s) they trusted with making the technology work didn’t really connect the dots to the benefits the business should be getting from the tech…they were worried about the drill bits, instead of the holes.

Seeing this lack of support with true business value, Terry decided to create the solution he knew was needed. That solution was Cole Informatics. The business has grown steadily and nearly entirely by word-of-mouth referrals, as businesses in the area were astonished at our expertise and down-to-earth mentality.

These days, we’re the go-to name when it comes to IT and business telephone solutions for businesses across West and Middle Tennessee. Why? Because we understand what you really want to see out of your IT company:

  • When you call, we pick up the phone. Simple as that.
  • You reach OUR team, in Lexington TN, not some overseas call center.
  • Problems are solved quickly and expertly at the root, so they don’t come back.
  • You do your job, and rely on us to keep the technology at its best to support you every day.

Terry is a pleasant, knowledgeable IT professional. He brought us up to date with modern technology and continues to manage our servers and systems. Terry is good at troubleshooting and problem-solving. When we need someone to respond or solve a problem, Terry and his team at Cole Informatics are always quick to respond. I would certainly recommend Terry to others that require help with IT in their business.”

Computer Support
Beverly Murley, Executive Assistant, Jackson Housing Authority

We’ll help you make the most out of IT and see the best results from your investment with us. We’re not going to bore you with technical jargon or make you jump through a hundred hoops to get service. Simply put, we’ll just solve the issues.

Just pick up the phone, give us a call at 731.249.5700, or send us an email at info@coleinformatics.dreamhosters.com and we’ll make the right technology fit YOUR needs.

“If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.”

Computer Support
Jimmy Montgomery, Owner and Operations Director – CCC Medical Equipment

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80D South Broad St. PO Box 1373 Lexington, Tennessee 38351